Shipping & Delivery
Fast, tracked delivery across the UK
Delivery Options
| Service | Cost | Estimated delivery |
|---|---|---|
| Free Standard (orders over £60) | Free | 3–5 business days |
| Royal Mail Tracked 48 | £4.99 | 2–3 business days |
| Royal Mail Tracked 24 | £6.99 | Next business day (order before 1pm) |
Delivery timescales are estimates and begin from the date of dispatch, not the date of order. Orders placed on weekends or UK bank holidays will be dispatched on the next business day.
Order Processing
Orders are typically processed and dispatched within 1–2 business days of being placed. During busy periods (sale events, new launches) this may extend slightly. You will receive a dispatch confirmation email with your tracking number as soon as your order leaves us.
Tracking Your Order
All orders are sent via Royal Mail with full tracking. Once dispatched:
- You'll receive a dispatch email containing your Royal Mail tracking number.
- You can track your parcel at any time on our order tracking page — just enter your order number and email address.
- Alternatively, enter your tracking number directly on the Royal Mail tracking site.
Delivery Address
Please ensure your delivery address is accurate at checkout. We dispatch to the address provided — we are unable to redirect parcels once they have been collected by Royal Mail. If you notice an error in your address, contact us immediately and we will do our best to help before dispatch.
We do not currently ship to PO Box addresses or BFPO addresses.
Failed Delivery
If Royal Mail is unable to deliver your parcel (e.g. no one home, address issue), they will leave a notification card and hold the item at your local delivery office for up to 18 days. If uncollected, the parcel will be returned to us. In this case, please contact us to arrange redelivery — a redelivery charge may apply.
International Shipping
We currently ship to the UK only. International shipping is on our roadmap. Contact us if you'd like to be notified when it becomes available.
Questions?
If you have any questions about your delivery, get in touch and we'll be happy to help.